Terms and Conditions

The boring stuff…

At The Secret Salon Rugeley, we aim to provide exceptional service and ensure a seamless experience for all our clients. By booking a treatment with us, you agree to the following terms and conditions, which are designed to protect both you and our team.

Appointments and Bookings

  • A deposit and card confirmation may be required to secure your booking, which will be applied to the cost of your treatment. Please arrive on time for your appointment to ensure you receive the full benefit of your treatment.

  • Late arrivals may result in a shorter treatment time or the need to reschedule, and deposits will not be refunded and payment for the treatment will still be due in full.

Cancellations and Rescheduling

  • We require at least 48 hours’ notice for cancellations or rescheduling. If 48 hours or less notice is given then 50% of the treatment cost will be due to cover lost salon time.

  • Cancelling or rescheduling an appointment with 24 hours or less notice will result in the full charge of the appointment being due. No further appointments will be booked until this has been paid.

  • If you fail to arrive to an appointment then this will be classed as a no show and the full treatment cost will be due. Failure to pay this will result in you being unable to book any more appointments at the salon.

  • If using a gift voucher to book an appointment the same rescheduling/ cancellation policies will be applied and any monies due will be deducted from your gift voucher balance.

Contraindications and Medical History

  • It is essential that you disclose any relevant medical history, allergies, or skin conditions during your consultation. This ensures treatments are safe and tailored to your needs.

  • Please ensure you complete your consultation forms upon booking. If you arrive to your appointment and have failed to complete your consultation form and you are unsuitable for the treatment booked I will offer to suitable alternatives. This may result in your treatment price altering.

  • If you are pregnant, breastfeeding, or taking medication, certain treatments may not be suitable.

Refunds and Gift Vouchers

  • Treatments are non-refundable once completed due to time and products used. With advanced facials results will differ from client to client and any adverse reactions will not warrant a refund.

  • Gift vouchers are valid for a specified period and cannot be exchanged for cash. Please ensure you use them within their expiry date.

  • Gift vouchers are subject cancellation policies and procedures and last minute cancelling or rescheduling will result in the amount due being deducted from your gift voucher.

Pricing, Promotions and Payments

  • All prices are subject to change. We will always notify you of any adjustments before your appointment.

  • Promotions and discounts cannot be combined unless explicitly stated.

  • To confirm your appointment the booking app Fresha will capture your card information but no money will be charged unless you cancel or reschedule your appointment with 48 hours or less notice. To pay for your treatment please bring the correct cash or you can pay via bank transfer- this must be done prior to your appointment or before you leave afterwards to avoid salon time chasing outstanding payments.

Client Confidentiality

  • Your personal information is handled with the utmost care and in accordance with GDPR guidelines. We will never share your details without your consent.

  • At times I may need to take photographs to track progress or track client results, however this will be never shared without your permission.

By adhering to these terms and conditions, we can provide you with the best possible experience at The Secret Salon. If you have any questions or need further clarification, please don’t hesitate to contact us.